Refund policy

Please choose carefully, as all purchases are final sale. If your order arrives damaged or incorrect, please contact us so we can help.

Email sales@soffi.store promptly with your order number. For shipping damage, please notify us within five days of receipt and include photographs of the item and packaging.

For items damaged on arrival, we will arrange a replacement at no additional charge where possible. If a replacement is unavailable, we will contact you to arrange a resolution.

Natural variations in shape, dimensions, colour distribution and small bubbles are characteristic of handmade glass and are not defects.

This policy does not limit your rights or remedies under applicable consumer protection law.